Terms of Service

These Terms of Service ("Terms") govern your access to and use of Volvex Chat ("the Service"), an AI-powered assistant that replies to Instagram direct messages on your behalf. The Service is provided by Volvex AI Oy, a company registered in Finland (business ID / Y-tunnus 3507135-1, Kurbölentie 130, 06200 Porvoo, Finland) ("we", "us", "our"). By creating an account, connecting an Instagram account, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Volvex Chat lets a business owner connect an Instagram Business or Creator account, provide knowledge sources (such as documents, website content, or text), and deploy an AI assistant that automatically reads incoming direct messages and sends replies in a configured style. The Service is provided on a software-as-a-service basis and may evolve over time.

2. Eligibility

• You must be at least 18 years old and able to form a binding contract.
• You must use the Service for business purposes and own, or be authorized to manage, the Instagram account you connect.
• During our private beta, access is limited to invited or allowlisted accounts. We may grant or revoke access at our discretion.

3. Your account

You are responsible for the activity that occurs under your account and for keeping your login email secure. You must provide accurate information and notify us promptly of any unauthorized use. We use one-time email passcodes for sign-in; you are responsible for access to the email address you register.

4. Instagram and Meta integration

The Service connects to your Instagram account through Meta's official APIs. By connecting an account, you authorize us to access and process the data described in our Privacy Policy and to send messages on your behalf. Your use of the Service must comply with the Meta Platform Terms, the Instagram Terms of Use, and all applicable Meta and Instagram policies. Meta is not a party to these Terms and is not responsible for the Service. We may lose or have suspended our access to Meta's APIs, which could interrupt or end the Service through no fault of our own.

5. Automated replies and your responsibility

Replies are generated by an automated AI system using large-language-model providers and the knowledge you supply. AI output can be inaccurate, incomplete, or inappropriate. You acknowledge and agree that:

• You are solely responsible for the replies the assistant sends from your account, as if you had sent them yourself.
• You should monitor your conversations. When a customer asks to speak with a person, the assistant automatically pauses replies on that conversation and flags it for you; you can respond from your Instagram app and resume the assistant when you're done.
• You are responsible for complying with any laws or platform policies that apply to your use of automated messaging in your market, including any obligation to tell people they are interacting with an automated system. You control your assistant's voice and instructions and can include such wording in its configuration; you must not configure the assistant to claim it is a human being.
• You must not use the Service to send spam, unsolicited bulk messages, or content that violates Instagram's policies or applicable law.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, harassing, hateful, or harmful purpose.
• Upload knowledge sources or transmit content that infringes others' rights or that you do not have the right to use.
• Attempt to reverse-engineer, decompile, scrape, or gain unauthorized access to the Service or its underlying systems.
• Interfere with or disrupt the Service, circumvent rate limits or security controls, or access another customer's data.
• Resell or sublicense the Service without our written permission.

7. Your content

You retain ownership of the knowledge sources and other content you provide ("Your Content"). You grant us a worldwide, non-exclusive license to host, process, and use Your Content solely to operate and provide the Service to you, including sending it to the sub-processors described in our Privacy Policy. You represent that you have the rights necessary to grant this license.

8. Fees and billing

Some features of the Service require a paid subscription. Prices and plan details are shown at the point of purchase. Payments are processed by Stripe; by subscribing you also agree to Stripe's applicable terms. Unless stated otherwise at purchase, subscriptions renew automatically each billing period until cancelled; you can cancel at any time from the billing page, and cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. We will give reasonable notice of price changes before they apply to you. Accounts admitted free of charge during our beta remain free until we say otherwise.

9. Intellectual property

The Service, including its software, design, and trademarks, is owned by Volvex AI Oy and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

10. Third-party services

The Service relies on third-party providers, including Meta/Instagram, OpenRouter and its underlying model providers (such as Anthropic), OpenAI, Supabase, Vercel, Inngest, Resend, and Stripe. Your use of the Service may also be subject to their terms. We are not responsible for third-party services and do not control their availability.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI-generated replies. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of liability

To the maximum extent permitted by law, Volvex AI Oy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid us for the Service in the three months before the event giving rise to the claim, or EUR 100. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Volvex AI Oy from any claims, damages, or expenses arising from your use of the Service, Your Content, the replies sent from your account, or your violation of these Terms or applicable law, including Meta and Instagram policies.

14. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required to comply with law or Meta policy, or to protect the Service or other users. On termination, your right to use the Service ends and we will handle your data as described in our Privacy Policy.

15. Changes to the Service and these Terms

We may modify the Service or these Terms from time to time. Material changes to the Terms will be reflected by an updated "Last updated" date and, where appropriate, communicated to you. Continued use of the Service after a change constitutes acceptance of the revised Terms.

16. Demo conversations

We may share time-limited demo links that let a prospective customer chat with a temporary demo agent without creating an account. Demo agents are provided for illustration only: their replies are AI-generated from publicly available information and may be inaccurate, and nothing a demo agent says is an offer, commitment, or advice by Volvex AI Oy or by the business the demo is modeled on. Demo chats are capped, expire automatically, and may be modified or withdrawn at any time. Data handling for demo conversations is described in our Privacy Policy.

17. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-laws rules. The courts of Finland have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

18. Contact

Volvex AI Oy, Kurbölentie 130, 06200 Porvoo, Finland · Business ID (Y-tunnus) 3507135-1 · ilya@volvex.ai